1. Introduction and Scope
777win operates online gaming and betting services for users in Bangladesh. When you use this platform, you share certain personal information with us — such as during registration, payment, or when contacting our support team. This policy has been created to clearly explain how we handle that information.
This policy applies to 777win's main website, mobile app (Android and iOS), and any of our digital services. Accessing any part of the platform or creating an account is considered acceptance of the terms of this policy.
2. Methods and Types of Data Collection
We collect your information in various ways. Some information is provided directly by you, and some is collected automatically.
2.1 Information You Provide
You provide information to us directly in the following situations:
- During account registration: name, mobile number, email address, date of birth.
- During identity verification (KYC): a copy of your national ID card or passport.
- During deposits and withdrawals: mobile banking number (bKash, Nagad, Rocket, Upay).
- Information provided when seeking support via live chat or email.
- Information provided when claiming promotional offers or bonuses.
2.2 Automatically Collected Information
When you use our platform, the following information may be collected automatically:
- IP address and device type.
- Browser name and version.
- Time of accessing the platform and session duration.
- Which pages you visited and which games you played.
- Information collected through cookies and similar tracking technologies.
3. Purpose of Data Use
777win uses your information only for specific and legitimate purposes. The main purposes are:
- Creating and managing your account and verifying your identity.
- Processing deposits, withdrawals, and other financial transactions.
- Ensuring the security of your account and preventing fraud.
- Providing 24/7 live chat and email support.
- Sending bonuses, promotions, and personalised offers.
- Analysing user behaviour to improve our services.
- Fulfilling legal obligations and ensuring responsible gaming.
We will never use your information for any purpose outside this list, and we will not sell it to third parties without your consent.
4. Data Storage and Security
777win treats the security of your information as its top priority. We use SSL encryption and other industry-standard security technologies to protect your data from unauthorised access.
4.1 Retention Period
We retain your information for as long as your account is active and for as long as required after account closure to meet legal obligations. Records of financial transactions are generally retained for several years after account closure.
4.2 Technical Security Measures
- All sensitive data is encrypted using SSL/TLS technology.
- Payment-related information is stored on separate, secured servers.
- Automated monitoring systems are in place to detect unusual activity on accounts.
- Our staff can only access user information when genuinely required.
5. Disclosure and Sharing with Third Parties
777win does not sell or rent your personal information to any third party for commercial purposes. However, information may be shared in certain specific situations necessary for operating the service:
5.1 Service Providers
Payment processors (bKash, Nagad, Rocket, Upay), game software providers, and technology service providers may access limited information to carry out their functions. These organisations are bound by strict confidentiality agreements with us.
5.2 Legal Obligations
We may be legally required to disclose information in response to a court order or a lawful request from a competent authority. In such cases, we will comply with applicable law.
5.3 Fraud Prevention
If fraud, money laundering, or a violation of platform rules is suspected on an account, information may be provided to the relevant authorities for the purposes of investigation.
6. Cookie Policy
777win uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored in your browser.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security.
- Functional Cookies: Help remember your preferences and settings.
- Analytics Cookies: Used to understand user behaviour in order to improve service quality.
You can disable cookies by changing your browser settings, though this may limit some functionality of the platform.
7. User Rights
As a user of 777win, you have certain important rights over your own information:
- Right of Access: You have the right to know what information we hold about you.
- Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
- Right to Erasure: In certain circumstances you can request that your information be deleted, though we are obligated to retain some information for legal reasons.
- Right to Opt Out of Marketing: If you do not wish to receive promotional emails or messages, you can opt out at any time.
- Data Portability: In certain cases, you can request a copy of your information.
To exercise these rights, please contact our support team.
8. Protection of Minors' Information
777win strictly prohibits use of this platform by anyone under the age of 21. We do not knowingly collect any information from minors. If we are informed that a minor has created an account, we will immediately delete that account and the associated information. As part of our commitment to Responsible Gaming, we actively enforce age verification measures.
9. International Data Transfers
777win primarily provides services focused on Bangladesh. However, due to technical infrastructure, your information may be stored on servers outside Bangladesh. For any such transfer, we ensure that the standard of data protection is not reduced in any way.
10. Changes to This Policy
777win reserves the right to update this privacy policy as needed. If any significant changes are made, we will display a notice on the platform or notify you by registered email or mobile. Continued use of the platform after changes are made will be considered acceptance of the updated policy.
The latest effective version will always be available on this page, and the date of the update will be noted above.
11. Contact Us
If you have any questions about this privacy policy or wish to make a request regarding your information, please contact our 24/7 support team directly. Our team is able to provide assistance in both Bengali and English.
For general questions, you can also visit our Frequently Asked Questions (FAQ) page — many common questions are answered there.